Return and Refund Policy

Return and Refund Policy

Effective Date: [01-10-2025]
Entity: YourPodStore.com (An entity of Doonorganics, GST No. [05ABGPB1294A1ZE)
Contact Email: support@yourpodstore.com
Contact Number: +91 82189 70145

1. Nature of Our Products

YourPodStore.com provides digital products and Website-as-a-Service (WAAS) solutions, including pre-built websites, digital content, and related services. Since these are intangible, non-returnable digital goods, no physical shipping is involved.

2. Free Trial Policy

  • We offer a 7–15 day free trial period, during which you can explore all the features of our platform and evaluate the product before making a purchase.
  • During the trial, you may cancel anytime without being charged.
  • Once the trial ends and you subscribe or purchase, the product/service is deemed accepted.

3. Return Policy

  • As our products are digital and instantly accessible, we do not accept returns once the product is purchased/subscribed to after the free trial.
  • Customers are encouraged to fully utilise the trial period to evaluate the product before making a final decision.

4. Refund Policy

  • Refunds are generally not provided after the trial period ends and a subscription/payment is made.
  • However, in rare cases where:
    • The digital product fails to perform as described,
    • A technical issue persists despite our support team’s best efforts,
    • Or you are charged due to a billing error,
      We will review refund requests on a case-by-case basis.
  • All refund decisions remain at the sole discretion of YourPodStore.com.

5. Support & Issue Resolution

  • If you encounter any issues with our digital product or service, please get in touch with our support team at support@yourpodstore.com or call us at +91 82189 70145.
  • Our team will investigate and provide an appropriate solution, which may include:
    • Technical assistance,
    • Feature re-enablement,
    • Account reset,
    • Or alternative resolutions.

6. Cancellations

  • You may cancel your subscription at any time from your account settings or by contacting our support team.
  • Cancellation will stop future billing but will not entitle you to a refund for payments already made, except as outlined in Section 4.

7. Compliance with Laws

This Return and Refund Policy is designed to comply with universally accepted online business practices and applicable consumer protection laws, while taking into account the nature of digital goods and WAAS platforms.

Governing Law and Jurisdiction

All matters arising out of or relating to the use of YourPodStore.com, including any disputes regarding our products, services, or policies, shall be governed by and construed in accordance with the laws of India.

By using our website or services, you agree that any legal action, dispute, or proceeding arising out of or in connection with YourPodStore.com shall be brought exclusively in the courts of competent jurisdiction located in Dehradun, Uttarakhand, India.

You hereby waive any objection to jurisdiction or venue in such courts, including claims that such forum is inconvenient or improper.

8. Updates to Policy

We reserve the right to update this Return and Refund Policy from time to time. Updates will be posted on this page with a revised Effective Date.

📌 Summary:

Support provided for all issues.

7–15 days free trial (risk-free).

No returns for digital products.

Refunds are only available in rare, justified cases.

Thank you for shopping with YourPodStore, where exclusive designs meet wearable art.